Sasria Claims Learnership (X4) – 12 Months learnership 2026

Sasria Claims Learnership (X4) – 12 Months offers an excellent opportunity for young South Africans to gain practical, work-based experience in insurance claims administration within a leading state-owned company. This 12-month learnership programme combines structured training with hands-on workplace exposure, focusing on claims processing, customer service, and industry compliance to help participants build in-demand skills and improve employability in the insurance sector.

Position Details:

Reference Number: SAS260211-2
Job Title: Claims Learnership (X4) – 12 Months
Job Type: Learnership
Division: Insurance Operations
Department: Claims
Occupational Level: Level 1 – Unskilled
Location: Sandton, Gauteng, South Africa
Closing Date: 24 February 2026

Job Summary

The Claims Learner will be trained to process and manage insurance claims within delegated authority limits.

The role focuses on validating claims, assessing liability, negotiating settlements, ensuring regulatory compliance within the short-term insurance framework, and delivering excellent customer service while maintaining cost control.

Minimum Requirements

Matric

Minimum Experience

None required

Preference will be given to people with disabilities.

Key Performance Areas and Responsibilities

Administration and Claims Processing

Perform administrative functions including registration of new claims and loading and authorising payments
Examine and validate new claims and all related documentation
Assess claims to ensure alignment with policy cover
Verify that supporting documents for quantum are received and calculations are accurate
Maintain document diaries on the IMS system
Update reserves in accordance with reserving policy and regularly follow up on outstanding proof of quantum
Exercise sound judgment to analyse claims exposure and determine appropriate settlement within delegated authority
Approve claims within delegated authority after document verification and policy validation
Escalate complex or contentious claims to the Supervisor
Manage external resources in line with required procedures and organisational philosophy
Update system notes regularly to reflect the latest status of each claim
Inform the underwriting department of cover gaps, missing documentation, and premium losses or gains
Handle customer enquiries promptly and in accordance with policy guidelines

Agency and Broker Liaison

Negotiate claim settlements
Liaise regularly with agent companies and brokers regarding claim progress
Update relevant stakeholders on the status of claims

Ad Hoc Responsibilities

Perform reasonable tasks as required by the Line Manager

Learnership Objective

This 12-month learnership is designed to provide practical exposure to claims administration, liability assessment, policy interpretation, and regulatory compliance within a structured insurance environment.

Participants will develop analytical skills, negotiation capability, customer service competence, and a solid understanding of short-term insurance claims processes.

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